Amy Lins

Vice President, Customer Success

Amy Lins is Vice President of Customer Success at MMI, the largest provider of nonprofit financial counseling and education in the United States. Amy holds a Bachelor’s in Curriculum and Instruction and a Master’s in Business Administration with a finance concentration. Amy has taught secondary math and computer science, worked in information technology at a Fortune 500 company, and for the last 22 years has served MMI in several capacities.

Amy has a passion for financial wellness and education, which began with her career as a math teacher. Currently, Amy leads MMI’s Customer Success team focused on employee learning and performance, consumer financial wellness education, and customer experience. Amy has been instrumental in the strategic shift of MMI’s national education platform, including the development of consumer financial health curriculum for many of MMI’s partners and online learning modules for MMI’s proprietary Personalized Learning Platform (PLP). Amy and her team provide in-person and online education to thousands of consumers each year.

Amy has contributed to Fox Business, the Wall Street Journal, and other media publications and presented at a number of local and national conferences and events, including the Society of Human Resources Management and Association for Talent Development. Amy speaks on many financial topics, including student loans repayment, implementing workplace financial wellness, and consumer financial health programming. Amy also specializes in talent development and customer experience industry issues.

Amy is available for speaking engagements throughout the United States and can be booked by contacting Thomas Nitzsche at 404-490-2227.

Latest from Amy

Better Business Bureau

MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
Financial Counseling Association of America

MMI is a proud member of the Financial Counseling Association of America (FCAA), a national association representing financial counseling companies that provide consumer credit counseling, housing counseling, student loan counseling, bankruptcy counseling, debt management, and various financial education services.
Trustpilot

MMI is rated as “Excellent” (4.9/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
Department of Housing and Urban Development

MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
Council On Accreditation

MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
National Foundation for Credit Counseling

MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.