Michelle Jones

Chief External Affairs Officer

Michelle Jones is Chief External Affairs Officer at MMI, the leader in nonprofit financial counseling and education in the United States. Michelle provides the vision and direction behind MMI’s ongoing commitment to realizing new programs, services, and partnerships that address emerging consumer issues. She oversees MMI’s business development, marketing, fundraising, and industry relationships.

With a background in mental health, including a master’s degree in clinical psychology, Michelle has always been passionate about developing solutions that promote personal and community wellness. While serving as Chief Business and Development Officer at Clearpoint, she was integral to the creation and launch of numerous programs designed to stabilize and support underserved communities. Michelle has made extensive use of data collected through the course of counseling at-risk and new-to-credit consumers to identify trends, craft informed outreach and intervention strategies, and develop innovative services that meet their evolving needs.

Michelle serves as a founding board member of Project Light, a nonprofit accelerating racial equity efforts across Atlanta, and on the Leadership Council of both the Atlanta Neighborhood Development Partnership’s Advisory Council and Zoo Atlanta. Atlanta Woman magazine honored Michelle as a “Woman on the Way,” in recognition of her leadership within the industry, and Atlanta Business Chronicle named her one of the “40 Under 40” leaders in the city.

Based at MMI’s contact center in Atlanta, Michelle has been sourced as a subject matter expert on consumer issues by The Consumerist, The New York Times, CNBC, Bankrate, Atlanta Journal-Constitution, US News and World Report, CNN, and Los Angeles Times.

Michelle’s areas of expertise include income inequality, at-risk populations, counseling trends, strategic partnerships, and community engagement. Michelle is available for speaking engagements throughout the United States and can be booked by contacting Thomas Nitzsche at 404-490-2227.

Latest from Michelle

Better Business Bureau

MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
Financial Counseling Association of America

MMI is a proud member of the Financial Counseling Association of America (FCAA), a national association representing financial counseling companies that provide consumer credit counseling, housing counseling, student loan counseling, bankruptcy counseling, debt management, and various financial education services.
Trustpilot

MMI is rated as “Excellent” (4.9/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
Department of Housing and Urban Development

MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
Council On Accreditation

MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
National Foundation for Credit Counseling

MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.