Annual Reports
In 2023, MMI responded to rising inflation and growing consumer debt by significantly expanding our capacity to serve those in need through a major merger and continued expansion of existing programs. We also implemented wildly successful media strategies to increase awareness of MMI and to help break down the stigma that so often prevents consumers from getting the help they need and deserve. Finally, we made important additions to our leadership team with a clear focus on improving our online offerings and making our services as accessible as possible for modern consumers.
Together, our dedicated teams were able to:
- Field 1 million calls, texts, and chats from consumers seeking answers to their most pressing needs
- Reach over 118,000 individuals and families across the country through our counseling and education programs
- Service over 47,000 active debt management plans, helping clients repay nearly $170,000,000 worth of debt
- Deliver over 130,000 hours of online financial education to individuals through our web channels and online learning communities
- Earn extraordinary consumer reviews, industry awards, and media exposure through our best-in-class service and engagement efforts
