Problem Resolution Process

We are committed to providing you with high-quality and professional services. We understand that occasionally concerns may arise with the services you have been provided. However, we are confident that our counseling team can assist you with your concerns. To assist with any concerns that you may have, we have developed the following guidelines:

  1. Contact your counselor at the first indication of a problem. From there, your counselor will assist you by researching a resolution to address the problem.
  2. If you are not satisfied with the service you have received from your counselor, please feel free to connect with a manager utilizing one of the three contact methods listed below.
  3. If you feel your issue is still not resolved, you may appeal to a counseling director through one of the contact methods below. The director will provide a conclusive decision within 10 days.

Contact Methods

Phone

Contact a manager or director by calling 888-845-5669, pressing option 0, and asking the company operator to connect you to the manager or director who can assist you with your account. If the appropriate manager is not available immediately, the manager or director will respond to you within 2 business days, and will continue to work with you until your issue is resolved.

Email

You may email your concern to thomas.nitzsche@moneymanagement.org and it will be dealt with promptly.

Mail

Concerns may also be sent in writing to:

Money Management International, Inc.
Attn: Client Concerns
12603 Southwest Freeway
Suite 450, MB #8
Stafford, TX 77477

  • MMI is a proud member of the National Foundation for Credit Counseling (NFCC) National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.
  • Council on Accreditation - official seal Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • Financial Counseling Association of America Financial Counseling Association of America
    MMI is a proud member of the Financial Counseling Association of America (FCAA), a national association representing financial counseling companies that provide consumer credit counseling, housing counseling, student loan counseling, bankruptcy counseling, debt management, and various financial education services.
  • Department of Housing and Urban Development - Equal Housing Opportunity Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.