Emanuel Rivero

Vice President of Operations
Emanuel Rivero, MMI.

Emanuel Rivero is Vice President of Operations at MMI. He oversees MMI operational activities, including counseling delivery, support services, and new program implementation. He is heavily involved in the execution of MMI’s strategic plan to realize our mission of improving lives through financial education and is closely involved with technology enhancements, transforming MMI’s digital offerings to better serve our clients.

Born in Carolina, Puerto Rico, Emanuel is passionate about helping the Hispanic community overcome unique financial challenges. This inspired him to lead the award-winning Hispanic Centers for Financial Excellence, positively impacting the financial journey of thousands of families across Florida and Georgia. In 2018 the HCFE was recognized for its transformative impact with the NFCC Agency Innovation Award.

A veteran of the nonprofit financial counseling sector, Emanuel has managed national partnerships with Freddie Mac, Fannie Mae, and the Homeownership Preservation Foundation. Under his direction, MMI reached tens of thousands of mortgage borrowers as they navigated the housing crisis during the Great Recession. With a strong call center background from his experience at Sears Holdings Corporation, Emanuel has provided operational direction during several mergers and in the delivery of white label solutions for a large national foundation. 

  • Better Business Bureau A+ rating Better Business Bureau
    MMI is proud to have achieved an A+ rating from the Better Business Bureau (BBB), a nonprofit organization focused on promoting and improving marketplace trust. The BBB investigates charges of fraud against both consumers and businesses, sets standards for truthfulness in advertising, and evaluates the trustworthiness of businesses and charities, providing a score from A+ (highest) to F (lowest).
  • Financial Counseling Association of America Financial Counseling Association of America
    MMI is a proud member of the Financial Counseling Association of America (FCAA), a national association representing financial counseling companies that provide consumer credit counseling, housing counseling, student loan counseling, bankruptcy counseling, debt management, and various financial education services.
  • Trustpilot Trustpilot
    MMI is rated as “Excellent” (4.9/5) by reviewers on Trustpilot, a global, online consumer review platform dedicated to openness and transparency. Since 2007, Trustpilot has received over 116 million customer reviews for nearly 500,000 different websites and businesses. See what others are saying about the work we do.
  • Department of Housing and Urban Development - Equal Housing Opportunity Department of Housing and Urban Development
    MMI is certified by the U.S. Department of Housing and Urban Development (HUD) to provide consumer housing counseling. The mission of HUD is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD provides support services directly and through approved, local agencies like MMI.
  • Council on Accreditation Council On Accreditation
    MMI is proudly accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. COA’s thorough, peer-reviewed accreditation process is designed to ensure that organizations like MMI are providing the highest standard of service and support for clients and employees alike.
  • National Foundation for Credit Counseling National Foundation for Credit Counseling
    MMI is a longstanding member of the National Foundation for Credit Counseling® (NFCC®), the nation’s largest nonprofit financial counseling organization. Founded in 1951, the NFCC’s mission is to promote financially responsible behavior and help member organizations like MMI deliver the highest-quality financial education and counseling services.